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Due to the nature of these items and for hygienic reasons, I do NOT accept returns or exchanges. The only exception to this is if I have made a mistake during creation. Cancellations are not accepted once the work has started on costume requests.
If there is an issue with your order, please contact me within 24 hours of delivery so that I can assist you. If there was an error made on my behalf, the item must be returned and inspected, this must be done within 48 hours of delivery.
I am not responsible for lost or damaged packages, as I have no control in the delivery process. If there is something that did happen to your item during delivery, please reach out and I will assist in any way I can.
Customized orders: I love them, If you have an idea or style in mind but don't see it on my page, please send me an email at craftyhandsatitagain@gmail.comwith the details/picture of your idea, and I will do my best to make that come to life for you. With customized items I have the right to refuse for personal or copywrite reasons. I will NOT do Disney/sports logo images or fonts as I do not have the permissions to work with them.
Please allow 4 weeks till ship date as they do take a little bit more love to make. I get the items done and shipped before that time frame. As I am still working a βreal jobβ and a mother of young ones, the extra time in that frame is sometimes needed. If you need an item by a certain date please email me with the request and the details and I will do my best to get it done, or ill be honest and let you know that I cant do it with in that time frame.
Items: All the items are decorated by hand, meaning they are not machine made. The general processing time for the epoxied tumblers are about 4 weeks. If you need an item by a certain date please email me with the request and the details and I will do my best to get it done, or ill be honest and let you know that I cant do it with in that time frame.
Thank you for taking your time to stop in on my site, I really appreciate your time. If you have any questions or concerns please email me at craftyhandsatitagain@gmail.comand I will get back to you with in 24 hours. Please do not panic if I am slightly off on the timing of getting back to your email, I find myself checking them sometimes late at night. #momlife.
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